You Work From Home And Have A Problem With A Piece Of Equipment You Use For Your Job | Band 8 IELTS Letter Sample

You work at home and have a problem with a piece of equipment that you use for your job. Write a letter to the shop or the company which supplied the equipment. In your letter

  • Describe the problem with the equipment
  • Explain how this problem is affecting your work
  • Say what you want the shop or company to do

Here is a band 8 IELTS letter on this topic written by one of our students. Need help with IELTS writing? Get your IELTS essays, letters and reports corrected by me. Follow us on Youtube for IELTS writing tips.

Band 8 IELTS letter sample

Dear Sir or Madam,

I am writing to complain about the Sony headphones that I bought from your shop last Sunday. I purchased them during the sale period on the weekend, and after using them for a week, I found that the mic is not functioning properly. It starts and stops working intermittently and this is seriously impacting my office meetings.

I have been working from home for the last few months and therefore, I need to connect with my teammates multiple times a day. Since most of the meetings take place on Skype or Zoom, I have to connect headphones to my laptop to join the meetings. Thus, due to the improper working of the mic, my team members are unable to hear me, and a lot of time gets wasted in solving such issues.

Therefore, it is really important and urgent for me to get this fixed to work smoothly from home. As these headphones come with a 6-month warranty, I would like to get them replaced as early as possible. Please let me know when I can come to get these exchanged with a new one.

I look forward to hearing from you.

Yours faithfully,


Band 7.5 IELTS letter sample

Here is another letter on this topic.

Dear Sir or Madam

I am writing this letter to complain about the pen-tablet which I purchased from your shop last month. While purchasing it, you assured me that it was the best tablet and would work efficiently for at least one year.

Unfortunately, it started giving me trouble as soon as I started working with it. I installed all the software that is required but still it’s not working. When I attached the tablet to my laptop and started writing on it, the words were not getting written properly. In addition, sometimes I need to connect it again as it turns off automatically.

As I am working as a manager in a company, I use it daily during presentations. Sometimes, when clients come from other companies, due to its improper functionality it leaves a negative impact on them.

So, I request you to kindly check the hardware of equipment, if it can be corrected. Otherwise replace it with a new one.

Hoping for a positive response from your side.

Yours faithfully

Sukhvir Kaur

Band 8 IELTS letter sample

Dear Sir or Madam,

I am facing an issue with the Dell laptop, which I purchased from your store three months ago. The item is in an unusable state. I really need the laptop to complete my work. I am hoping you will replace it with a brand new model at the earliest.

To specify the exact issue, the laptop is restarting repeatedly. I cannot work continuously due to this frequent reboot. I have been facing this issue for the last two days. I guess this issue started after I updated the operating system. I am a freelancer and I complete most of my work using this laptop. I have to finish some projects before the end of this month. 

Since the laptop has a valid warranty, I suggest that you either fix it or replace it within the next three days. Please note my order id Dell-Laptop-AXDLP-2014.  I have attached the invoice with this letter.

I hope to hear from you soon.

Yours sincerely,


Manjusha Nambiar

Hi, I'm Manjusha. This is my blog where I give IELTS preparation tips.

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