You Recently Ordered Something Online. When The Delivery Came, It Was Not Complete

Sample letter

Dear Sir or Madam

My name is Parul Choudhary and I am writing to complain about the incomplete delivery of the product I ordered on your portal. Please allow me to elaborate.

A few days back I ordered a book titled The Cambridge English Official Guide To IELTS which comes with a DVD. My order id is AZ 38979 and the same was delivered to me on 1 January 2023. However, when I opened the parcel, I found the DVD missing. I called your customer service department immediately and they assured me that the DVD would be sent within two days. I am disappointed to say that no action has been taken since then.

This book is imperative for my IELTS exam preparation scheduled for next month. Without the DVD, I am afraid that my Listening test preparation will be affected. I am extremely dissatisfied with the poor services I have received from your company. Therefore, I request you to kindly send me the DVD by this week in order to avoid further delays in my exam preparation.

I hope you will act immediately / swiftly.

Looking forward to hearing from you

Yours faithfully,

Parul Choudhary

Need help with IELTS writing? Get your essays, letters and reports corrected by me.

Manjusha Nambiar

Hi, I'm Manjusha. This is my blog where I give IELTS preparation tips.