You Work From Home And Have A Problem With A Piece Of Equipment That You Can For Your Job | Band 8 IELTS Letter Sample

You work at home and have a problem with a piece of equipment that you use for your job. Write a letter to the shop or the company which supplied the equipment. In your letter :

  • Describe the problem with the equipment
  • Explain how this problem is affecting your work
  • Say what you want the shop or company to do

Here is a band 8 IELTS letter on this topic written by one of our students. Need help with IELTS writing? Get your IELTS essays, letters and reports corrected by me.

Band 8 IELTS letter sample

Dear Sir,

I recently bought a set of headsets of the brand Jabra (model no Z45674223) from your shop located in Central London and to my surprise, it is no longer working properly.

I have used this item for hardly a week and I was alarmed to see that its coating has started to peel-off. Moreover, the sound quality is so poor that I cannot hear my clients properly and it is affecting my business.

When I receive an inbound call, the voice crackles and listeners / people on the other end complain that they are not able to hear me. Evidently, this is unacceptable, as it leaving my clients with an unsatisfactory experience. I am not able to offer efficient/good customer service, due to which a few cases of escalations have been brought to the notice of my boss. In fact, if not resolved promptly, it might cost me a job.

In view of this, I request you to kindly have this piece of equipment replaced for meat the earliest / at your earliest convenience. My address is on the envelope and I would be happy to hand over this handset to the delivery boy when he brings in the new handset.

 I believe that I am also entitled to the compensation for the lost business in the interim, as it was the fault of your unit/device.

I look forward to hearing from you.

Yours faithfully,

Amy Brown

Manjusha Nambiar

Hi, I'm Manjusha. This is my blog where I give IELTS preparation tips.