You Work At Home And Have A Problem With A Piece Of Equipment That You Use For Your Job |Band 7.5 IELTS Letter Sample

You work at home and have a problem with a piece of equipment that you use for your job. Write a letter to the shop or the company which supplied the equipment. In your letter:

  • Describe the problem with the equipment
  • Explain how this problem is affecting your work
  • Say what you want the shop or company to do

Here is a band 7.5 IELTS letter on this topic written by one of our students. Need help with IELTS writing? Get your IELTS essays, letters and reports corrected by me.

Band 7.5 IELTS letter sample

Dear Sir or Madam,

The reason I am writing to you is the poor quality of the computer monitor, which I bought in your store two weeks ago. Problems started appearing within a week of buying it.

The issue with the monitor is that the stand is very loose and even a minor touch can cause the monitor to fall. The second and major issue is that the color panel is blurry and I can’t see part of the screen because of this. I was quite surprised to discover so many problems in such an expensive model.

This is badly affecting my work as I am not able to use the monitor anymore. I have to use my laptop all the time and because of its small screen, I develop eye strain by evening. Additionally, I have to constantly toggle between my working tabs and it slows down my speed.

As a solution, I want to get this monitor replaced by a new one. I would like to have someone pick it up from my home as my work schedule is quite busy. If you don’t have the same model available, I would request a full refund as this is available in other stores.

I hope to hear from you soon.

Yours faithfully,


Manjusha Nambiar

Hi, I'm Manjusha. This is my blog where I give IELTS preparation tips.