You Took Your Family To A Nearby Restaurant. You Were Disappointed With The Meal And Wish To Complain To The Manager | Band 7 IELTS Letter Sample

You took your family to a nearby restaurant. You were disappointed with the meal and wish to complain to the manager. Write a letter to the manager of the restaurant. In the letter, explain why you were at the restaurant, describe the problems, write about the actions you want the manager to take.

Here is a band 7 IELTS letter on this topic written by one of our students. Need help with IELTS writing? Get your IELTS essays, letters and reports corrected by me.

Band 7 IELTS letter sample

Dear Manager,

My name is Mansi Chaudhary, and I am a regular customer of your restaurant. I am writing to inform you about an unpleasant experience I had recently, with my family at your restaurant.

It was my parents’ silver jubilee when my younger brother and I decided to take them out to a surprise dinner. I chose your restaurant because I like the quality of food and the service of the staff, and I had a pleasant evening once at a corporate dinner there. Therefore, I was not expecting any surprises. But I was dismayed by the reality. When we reached there, I found that there was no record of the booking which I personally made via a call. We waited for 20 minutes to be seated because it was a busy evening at the restaurant. This was followed by a series of delays to place an order and then the arrival of food. We could not enjoy the special occasion as expected because we were mostly waiting to be served during our visit.

I understand that it was a Friday evening, and your restaurant was busy as it offers a good fine dining experience. Nonetheless, I would seriously urge you to increase the number of staff working on Friday evenings and to have an online record of bookings rather than keeping a written register. I hope this helps you to serve you future customers better.

Thanks for your consideration.

Yours Sincerely,

Mansi Chaudhary