You Recently Received A Letter From Your Bank That Should Have Contained A New Credit Card | Band 8 IELTS Letter Sample

You recently received a letter from your bank that should have contained a new credit card. Unfortunately, the card was not in the letter.    Write a letter to your bank manager. In your letter:

  • explain  what has happened
  • suggest the credit card should be cancelled for security reasons
  • ask when a new credit card can be sent to you

Here is a band 8 IELTS letter on this topic submitted by one of our students. Need help with writing? Get your writing samples corrected by me.

Band 8 IELTS letter sample

Dear Sir or Madam,

I am writing to inform you that the credit card delivery letter that I received on the 17th of November 2018 did not have a credit card enclosed within it.

Regarding the letter, it was sealed properly when I received it. However, when I opened the envelope, although it had the credit card holder attached to the letter, the credit card was missing. I suspect that the employee in charge forgot to place the card inside the holder before sealing the envelope. I would like to request that you look into this matter and ensure that the card is cancelled as early as possible. I believe that cancelling the card is the best way to ensure that it is not misused.

I would be grateful if you could send me a new credit card at the earliest as I want to buy a new music system by it. I am usually back home by 6 pm so the card can be delivered on any day after that time.

I look forward to getting the issue resolved at the earliest.

Yours Faithfully,


Do you have a letter on this topic? Submit it below in the comments for a free band score estimate.

Manjusha Nambiar

Hi, I'm Manjusha. This is my blog where I give IELTS preparation tips.

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