You Recently Bought An Expensive Electronic Product From A Store | Band 8 IELTS Letter Sample

You recently bought an expensive electronic product from a store and found that the product does not work properly. Write a letter to store manager. In your letter,

  • Complain about the problem
  • Propose action for the store to take
  • Request conformation that this is agreed

Here is a band 8 IELTS letter on this topic written by one of our students. Need help with IELTS writing? Get your IELTS essays, letters and reports corrected by me.

Band 8 IELTS letter sample

Dear Mr. Smith,

I am writing this letter to complain about the Samsung mobile phone I bought from your store last Monday. It was one of the latest model phones with high resolution camera, but unfortunately when I tried to capture a photograph at home, it froze and resulted in poor quality images.

I tried all the instructions from the manual and talked to one of your support persons on cell phone. Neither the manual instructions nor his advice improved the quality. In this circumstance, this device will not serve my purpose. Therefore, I want you to either replace the product with a new one or refund my money. I hope you understand the importance of this matter and take quick action to solve this issue.

Expecting prompt action.

I look forward to hearing from you.

Yours sincerely

Ram Gupta

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Manjusha Nambiar

Hi, I'm Manjusha. This is my blog where I give IELTS preparation tips.