You Recently Bought A Piece Of Equipment For Your Kitchen | Band 7 IELTS Letter Sample

You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter

  • Describe the problem with the equipment
  • Explain what happened when you phoned the shop
  • Say what you would like the manager to do

Here is a band 7 IELTS letter on this topic written by one of our students. Need help with IELTS writing? Get your IELTS essays, letters and reports corrected by me.

Band 7 IELTS letter sample

Dear Sir or Madam,

I am writing this letter to express my dissatisfaction with the purchase I made at your store. I am Lisa Willis, a resident of Kings Colony and a frequent buyer at your website.

Let me explain the concerns. Last week, I ordered a microwave oven from the Philips company which was advertised on your webpage and got it delivered two days ago. Initially, there was not any problem with it but after a few hours, it started producing a strange noise whenever its power switch is on.

To complain, I called your customer service. Though I phoned many times, I was able to connect with your team only after writing an email. I have provided all the details of the purchase as they asked. Moreover, they promised me that the equipment would be repaired by sending a technician to home.

As It’s been two days and no one has turned up, I decided to replace this with another one. I have read the replacement policy and came to know that I am eligible to do so within 15 days from the date of ordering. Hence, I request you to provide replacement for this. Additionally, I want the new one to be completely checked before packaging.

I am looking forward to hearing from you.

Yours faithfully,

Lisa Willis

Manjusha Nambiar

Hi, I'm Manjusha. This is my blog where I give IELTS preparation tips.