You Just Received A Credit Card Statement From Your Bank | Band 8 IELTS Letter Sample

You have just received a credit card statement from your bank. The statement lists a number of expensive purchases that you are sure you did not make. Write a letter to the bank manager. In the letter:

• Introduce yourself.
• Explain that you did not buy the items listed.
• Say what you would like the bank to do to fix the problem.

Here is a band 8 IELTS essay on this topic submitted by one of our students. Need help with IELTS writing? Get your IELTS essays, letters and reports corrected by me.

Band 8 IELTS essay sample

Dear Sir or Madam,

I’m writing this to inquire about the list of expensive purchases shown in my credit card statement for the last month. I did not buy those things.

To begin with, I made my last transaction on the 28th of March. In addition to that I see a few other transactions in the statement which I’m totally unaware of. The transactions were made at around the same time at luxury hotels at two different locations. As I cannot be present in two places simultaneously, this is not practically possible. , which is practically impossible. Also, I received neither a message nor an e-mail regarding these purchases made with my card. I suspect that this could be a glitch in the application or an issue with the statement generation for the month.

This problem needs immediate resolution. I have been a loyal customer of your bank for long. Although I had faced a similar issue with the services in the past, it got rectified in no time. You may call me directly or assign one of your associates to contact me so that I can provide proof of my bills. Also, I request you to resend the revised statement to avoid further confusion on the bill payment.

I look forward to hearing from you.

Yours sincerely,

(Full Name)

Band 8 IELTS letter sample 2

Dear Sir or Madam,

My name is Rahul Madhav and I hold a credit card issued by your bank. I am writing to raise a dispute regarding some of the transactions I am seeing on my credit card statement dated 9th September 2021. Kindly allow me to elaborate.

In the document, I can see a total of 20 transactions, out of which only the first 15 were made by me. The last 5 transactions were not made by me and I believe that there was some fraudulent activity in my account. As advised by the bank, I have not shared my credit card details with anyone. I have also enabled SMS alerts for the transactions. As for these five transactions, I am not familiar with the merchant names and I did not receive SMS confirmations either.

I request you to block my credit card with immediate effect and send me a new card for my future use. I would also like to receive an updated statement and invoice with only the first 15 transactions from the current statement. Please let me know how I can raise a complaint with the cyber security department and what steps I should take to ensure such activities do not re-occur in the future.

Looking forward to prompt action from your end.

Yours Sincerely,

Rahul Madhav

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