You Have Lost Something On A Bus And Called Customer Service To Get Help | Band 8 IELTS Letter Sample

You have lost something on a bus and called customer service to get help. You weren’t happy with their response. Write a letter to the bus company manager.  In your letter, you should:

  • describe the item you lost
  • explain why you weren’t happy with the customer service
  • say what action you would like the company to take.

Here is a band 8 IELTS letter on this topic written by one of our students. Need help with IELTS writing? Get your IELTS essays, letters and reports corrected by me.

Band 8 IELTS letter sample

Dear Sir,

I am writing this letter to express my dissatisfaction with your customer care service. I regularly use your bus service to commute from Mohali to Chandigarh.

Last week, I lost my watch during my journey to Chandigarh as it was peak hours and the bus was fully packed. After reaching my office, I realized that I had lost my precious watch. My watch is black in color and of  HMT brand.

However, After realizing my loss I immediately reported the incident to your customer care facility. The person who answered the phone told me that he would call me within 24 hours but I did not receive any response from their side. I made several calls over the last two days; however, they did not respond.

I would appreciate it if you look into the matter personally and help me to find / to recover my watch. Apart from it, I want you to take necessary action against the irresponsible workers in the customer care facility.

I am looking forward to your prompt action.

Yours faithfully,

Neha Sharma

Manjusha Nambiar

Hi, I'm Manjusha. This is my blog where I give IELTS preparation tips.