You Have Lost Something On A Bus And Called Customer Service To Get Help

Sample letter

Dear Sir,

I am writing this letter to express my dissatisfaction with your customer care service. I regularly use your bus service to commute from Mohali to Chandigarh.

Last week, I lost my watch during my journey to Chandigarh as it was peak hours and the bus was quite crowded. After reaching my office, I realized that I had lost my precious watch. My watch is black in color and of  HMT brand.

However, After realizing my loss I immediately reported the incident to your customer care facility. The person who answered the phone told me that he would call me within 24 hours but I did not receive any response from their side. I made several calls over the last two days; however, they did not respond.

I would appreciate it if you look into the matter personally and help me to find / to recover my watch. Apart from it, I want you to take necessary action against the irresponsible workers in the customer care facility.

I am looking forward to your prompt action.

Yours faithfully,

Neha Sharma

Need help with IELTS writing? Get your essays, letters and reports corrected by me.

Manjusha Nambiar

Hi, I'm Manjusha. This is my blog where I give IELTS preparation tips.