You Have Got A New Camera But When You Got Home You Found It Had Some Problems | Band 8 IELTS Letter Sample

You have bought a new camera but when you got it home you found it had some problems. You returned the camera and spoke to the company representative a week ago but the camera has still not been repaired.

• Introduce yourself
• Explain the situation
• Say what action you would like the company to take

Here is a band 8 IELTS letter on this topic written by one of our students. Need help with IELTS writing? your IELTS essays, letters and reports corrected by me.

Band 8 IELTS letter sample

Dear Sir,

I am writing to bring your attention to a problem with the camera which I bought on 26th February 2021. My name is Chetan Pareek and I am a regular customer of your prestigious brand and bought the Canon D-5 digital camera last week from your Megna Bay, Bangalore store. When I opened the package, I found that the lens was stained.

Although I immediately called customer care and explained my problem, one of your representatives assured me that he would get back to me as soon as possible. I still have not got any call or mail from your side. Not only was the lens stained on the front side, but the packaging was also not properly intact when I opened the box.

As I am very particular about my possessions, I want the company to replace the camera / the entire unit and send me the fresh piece to my home address because I live too far away from the city and it is inconvenient for me to travel this far during weekdays.

Expecting prompt action

Yours Faithfully,

Chetan Pareek

Manjusha Nambiar

Hi, I'm Manjusha. This is my blog where I give IELTS preparation tips.