You Bought A New Phone And It Has Stopped Working | Band 8 IELTS Essay Sample

You have bought a new mobile phone and in a few days after purchase it has stopped working. You spoke to the company representative a week ago but the phone has still not been repaired. Write a letter to the company. In your letter

– introduce yourself
– explain the situation
– say what action you would like to company to take.

Here is a band 8 IELTS letter on this topic submitted by one of our students. Send us your writing samples for a free band score estimate or get a detailed analysis of your writing for a fee.

Band 8 IELTS letter sample

Dear Sir/Madam,

This is to inform you that the phone I bought from your store last week is defective. My name is xxx. I bought the new Nokia L-series phone from your authorized Nokia center in Andheri East, Mumbai on 25 September 2018. I have enclosed the bill receipt with this letter. Within a week of purchase, it got automatically switched off. Although I tried to turn it on many times, it just did not respond. I took it to the authorized service center in Andheri East for repairs. They took 2 days but failed to find a solution. Also upon calling up the customer care number, the caller gave me a response which was unsatisfactory.

As per the terms and conditions, if a phone is found faulty within 15 days of buying it, the company is bound to give a new phone instead or a full refund. In this case, I would like to request you to send a new phone. I cannot afford to invest in another phone at this moment; hence it would be helpful if you could resolve this issue at the earliest.

I look forward to hearing from you.

Yours faithfully,


Manjusha Nambiar

Hi, I'm Manjusha. This is my blog where I give IELTS preparation tips.

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