You Bought A Mobile Phone In A Duty Free Shop | Band 7.5 IELTS Letter Sample

You bought a mobile phone in a duty free shop just a few days ago, and it doesn’t work properly. Write a letter to the manager to complain about it and ask him/her to solve the problem.

Here is a band 7.5 IELTS letter on this topic written by one of our students. Need help with IELTS writing? Get your IELTS essays, letters and reports corrected by me.

Band 7.5 IELTS letter sample

Dear Sir/Madam

My name is Siddhi Shah and I had purchased a Samsung Galaxy S3 phone from your duty free shop at Mumbai International Airport. After inserting the SIM card, I realized that the phone does not recognize the card.

Due to this, I am unable to make or receive calls. I even contacted the Vodafone store and they confirmed that there was no issue with the SIM card. In fact, the card works on other phones.

I am quite surprised to see this issue in such a latest model. I visited the Samsung service store to get a replacement for SIM slot; however they requested me to send an email request for repair through the store I purchased from. I find this extremely frustrating and time consuming as your store is inside the airport and there is no way I can personally visit.

I would humbly request you to write to Samsung service store immediately and ask them to replace the SIM slot at the earliest.

Please find attached the receipt.

Awaiting a quick response from your end

Thank you for your consideration.

Yours faithfully,

Siddhi Shah

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