Write A Complaint Letter About A Taxi Service You Used Recently | Band 8 IELTS Letter Sample

Write a complaint letter about a taxi service that you have used recently. Please say

  • When did you use the service?
  • What was wrong with the service provided?
  • What actions for improvement do you suggest?

Here is a band 8 IELTS letter on this topic submitted by one of our students. Send us your writing samples for  free band score estimate or get a detailed analysis of your writing for a fee.

Band 8 IELTS letter sample

Dear Sir or Madam,

I am writing this letter is to express my dissatisfaction with the cab service provided by your organization.

A few days ago on October 4, I had sent my car for servicing and due to which I decided to use your taxi service as it is well-known for its reliability and cost efficiency.

However, I was startled when I got on the cab. Firstly, it was a mini car at the price of a sedan. The interiors were dirty and the seats had unsightly stains on them. In addition, the door lock was not working. Worse still, the driver was not co-operative at all. I had to do some shopping on the way but he became angry every time I asked him to stop the vehicle. I never expected such poor service from a reputed company like yours. I request you to at least provide soft skills training to your drivers. Furthermore, each taxi should have a feedback form that customers can fill in to rate the service.

I hope you will take suggestions positively.

I look forward to hearing from you.

Yours faithfully,


Manjusha Nambiar

Hi, I'm Manjusha. This is my blog where I give IELTS preparation tips.

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