IELTS Sample Letter

The following question was asked on an IELTS writing test held in Saudi Arabia in March 2012. This question is taken from

Write a thank you letter to the public transport authority about the manager who helped you to find something you lost and say

– What did you lose?
– Why was it so important to you?
– How did the manager help you find it?

Model answer

Dear Sir / Madam
I would like to thank your manager at the Thane office for helping me find my bag and other valuable things which I lost on a bus journey last Friday. I had boarded a Mumbai – Thane public bus on that day carrying a lot of luggage. I also had to take care of my young children who were traveling with me.

It was only after getting off at Thane that I discovered that one of my bags which contained some money and precious gold ornaments was missing. I immediately contacted your Thane office and was absolutely impressed by the responsiveness with which your managed handled the situation. He patiently listened to my complaint and assured me that I would get my bag and other things back.

To tell you the truth, although he sounded hopeful, I was not exactly confident of getting my bag back. But much to my surprise, the next morning I got a call from your manager. He told me that they had recovered my bag and other valuables. He even sent it to my residential address.

I must tell you that honest and diligent managers like him are an asset to your organization and must be rewarded appropriately.

Thanks again



Manjusha Nambiar

Hi, I'm Manjusha. This is my blog where I give IELTS preparation tips.

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