IELTS letter sample

You recently encountered some problems with the public transportation service in your area. Write a letter to the manager of the public transport company and say:

  • What the problem was
  • Explain how these problems affect the public
  • Suggest what changes could be made to improve the situation

Sample letter

Dear Sir or Madam

I use your public transport service to commute to work and I am writing to complain about the problems I have been facing of late. I am surprised to learn that your company has cancelled many services. Earlier buses used to run every 15 days. Now the frequency has been reduced. As a result, commuters have to wait for up to 30 minutes to get a bus. This is causing a lot of hardship to people like me.

Last week I was late to work on three days because I couldn’t the catch the 9 am bus. This was not a problem earlier because I could catch the 9:15 am bus and I would still reach office at 10 o’clock. Now I have to wait for the bus at 9.30 and as a result I am often late.

As a working woman with young kids, it is not easy for me to be at the bus stop everyday by 9 o’clock. I am sure that a lot of people have been affected by this change. If you cannot restore all the cancelled services, I request you to at least run services more frequently during peak hours – 8 to 10 in the morning and 5 to 7 in the evening. That will solve the travel woes of most people like me.

Thank you for your time and support.

I look forward to hearing from you.



Manjusha Nambiar

Hi, I'm Manjusha. This is my blog where I give IELTS preparation tips.

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