Band 8 letter sample | Letter to an online store

You have received two different items from the online shop, but you only ordered one of them. Write the letter to the online shop Manager explaining:

  • What is the item you have ordered
  • What else you have received
  • What actions you would like to be taken by the Manager

The letter submitted by our student.

Dear Mr. Holmes,

I am writing to inform you that your shipping service has made a mistake. I recently bought the smart phone Samsung Galaxy S3 from your online store. According to your website, this item has the following reference code: 3577. The phone is fully operational and I am completely satisfied with it.

However, to my surprise, I also found a new Sony Xperia Music MP3 player in the same box. I have managed to find this item on your website and its code number is 6400.

I am certain that I didn’t order this item. Therefore, I would like to send the player back to your office in Sydney. It seems that I didn’t pay any extra fees for this item. Would you be so kind as to check it against your system? The reference number of my receipt is 63493023948. I am also enclosing a scanned copy of my shipping receipt with this letter.

I am looking forward to hearing from you regarding this matter.

Sincerely Yours,


Manjusha Nambiar

Hi, I'm Manjusha. This is my blog where I give IELTS preparation tips.

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