Band 8 Letter Sample | An Equipment You Use For Work Has Developed A Problem

Letter Topic

You work at home and have a problem with a piece of equipment that you use for your job.

Band 8 letter sample

I am writing this letter to complain about a malfunctioning laptop I bought from your store last year. I am working as a Project Manager for XYZ Company and for the last two months, I have been working from home for personal reasons.

The laptop’s keyboard has not been working properly since last week. The keys have to be pressed hard so I am making extra efforts to avoid spelling mistakes. To my horror, yesterday evening during my Skype session with an international client, some of the keys stopped working totally.

I have been managing work by connecting an external keyboard to the laptop, which takes longer to operate and is cumbersome. I have to finish some important projects by next week so it is crucial for me to get this problem fixed immediately.

I request you to replace my laptop as soon as possible with another fully functional laptop with necessary software installed. Also, please do not forget to install a browser security program.

Looking forward to hearing from you.

Yours Sincerely,

XYZ