Band 8 Letter Sample | An Equipment You Use For Work Has Developed A Problem

Letter Topic

You work at home and have a problem with a piece of equipment that you use for your job.

Write a letter to the shop or company which supplied the equipment in your letter.
Describe the problem with the equipment
Explain how this problem is affecting your work
Say what you want the shop or company to do


Band 8 letter sample

I am writing this letter to complain about a malfunctioning laptop I bought from your store last year. I am working as a Project Manager for XYZ Company and for the last two months, I have been working from home for personal reasons.

The laptop’s keyboard has not been working properly since last week. The keys have to be pressed hard so I am making extra efforts to avoid spelling mistakes. To my horror, yesterday evening during my Skype session with an international client, some of the keys stopped working totally.

I have been managing work by connecting an external keyboard to the laptop, which takes longer to operate and is cumbersome. I have to finish some important projects by next week so it is crucial for me to get this problem fixed immediately.

I request you to replace my laptop as soon as possible with another fully functional laptop with necessary software installed. Also, please do not forget to install a browser security program.

Looking forward to hearing from you.

Yours Sincerely,


Manjusha Nambiar

Hi, I'm Manjusha. This is my blog where I give IELTS preparation tips.

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