Band 8 IELTS Letter Sample | A Laptop You Bought Has A Problem

Here is a band 8 IELTS letter sample submitted by one of our students. Send us your writing samples for a free band score estimate or get a detailed analysis of your writing for a fee.

You live in a small university town. Last week, you drove to a big city about two hours away to buy a new laptop at a good price. You worked on the laptop all week and finished writing a long assignment that is due shortly. However, this week, the laptop doesn’t even switch on. Write to the store. In your letter:

  • tell the store where you live & what happened
  • explain the problem with the laptop
  • state what action you would like the store to take

Band 8 IELTS Letter Sample

Dear Sir or Madam:

I am writing to report an issue with the laptop which I bought from your store. I live on Pearson Street at North Hills. I purchased a laptop from your shop one week ago and it was working perfectly till yesterday night.  This morning, when I tried to switch on the laptop, I found that it was not working as expected. When I press the power button, I can hear a beep sound and the lights also get on. However, I can’t see anything on the monitor/screen. I tried many times and it didn’t help. Therefore, I request you to send a technician to resolve this problem / to sort this out.

It will be great, if you repair my laptop as early / quickly as possible because I need to submit an assignment, which is saved on the laptop hard disk. Thank you for your time and consideration.

I am looking forward to hearing from you soon.

Yours faithfully,


Manjusha Nambiar

Hi, I'm Manjusha. This is my blog where I give IELTS preparation tips.

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