Band 7.5 IELTS Complaint Letter | Letter To The Manager Of A Department Store

You recently went shopping at a department store and you were disrespected by one of the employees. Write a complaint letter to the sales manager of the department store in your letter you should

• let him/her know about the rude behaviour of the clerk
• Clearly state how it happened
• And tell the manager about the bad behaviour

Here is a band 7.5 IELTS letter on this topic submitted by one of our students. Send us your writing samples for a free band score estimate or get a detailed analysis of your writing for a fee.

Band 7.5 IELTS letter sample

Dear Sir,

I am writing to complain about the impolite and disrespectful behaviour of your sales representative Ram Mishra. I was at your department store on the 21st of August for making some routine purchases and he behaved rather rudely to me.

Usually I am able to find all the products I need but on that particular day, I could not find the hair shampoo of a specific brand and hence I asked for help. But instead of helping me Mr Mishra arrogantly told me to choose a shampoo of some other brand or purchase it from somewhere else.  I found this behaviour very insulting. Also while buying the rest of the items I observed that he did not want to work or help any of the customers as he was just slacking around and chatting with other staff members.

It is said that one rotten fruit can spoil the entire basket. I have a feeling that he is a negative influence on other staff as well and may even destroy the reputation of your store. I hope you will take care of this issue and improve the store’s customer service.


Shreya Desai

Manjusha Nambiar

Hi, I'm Manjusha. This is my blog where I give IELTS preparation tips.

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