Band 7.5 IELTS Complaint Letter | Letter To The Manager Of A Department Store

You recently went shopping at a department store and you were disrespected by one of the employees. Write a complaint letter to the sales manager of the department store in your letter you should

• let him/her know about the rude behaviour of the clerk
• Clearly state how it happened
• And tell the manager about the bad behaviour

Here is a band 7.5 IELTS letter on this topic submitted by one of our students. Send us your writing samples for a free band score estimate or get a detailed analysis of your writing for a fee.

Band 7.5 IELTS letter sample

Dear Sir,

I am writing to complain about the impolite and disrespectful behaviour of your sales representative Ram Mishra. I was at your department store on the 21st of August for making some routine purchases and he behaved rather rudely to me.

Usually I am able to find all the products I need but on that particular day, I could not find the hair shampoo of a specific brand and hence I asked for help. But instead of helping me Mr Mishra arrogantly told me to choose a shampoo of some other brand or purchase it from somewhere else.  I found this behaviour very insulting. Also while buying the rest of the items I observed that he did not want to work or help any of the customers as he was just slacking around and chatting with other staff members.

It is said that one rotten fruit can spoil the entire basket. I have a feeling that he is a negative influence on other staff as well and may even destroy the reputation of your store. I hope you will take care of this issue and improve the store’s customer service.


Shreya Desai

Manjusha Nambiar

Hi, I'm Manjusha. This is my blog where I give IELTS preparation tips.

2 Responses

  1. Saira Imran says:

    Band 9 Sample
    Dear Sir or Madam,

    While at your supermarket last Tuesday, I was unable to reach a box of cereal from the top shelf, and there weren’t any staff members or other customers in the aisle who I could ask for help. For this reason, I asked for assistance from a female employee in the nearby bakery section of your supermarket.

    This person’s response was incredibly inappropriate and is the reason I am writing this letter. At first, she stared into my eyes without saying anything, after which she laughed under her breath and walked away. At this point, she began pointing in my direction while whispering to another member of staff in the bakery.

    I’m highly insulted by this conduct for obvious reasons, and I wish to be sent a letter of apology directly from that staff member. On that day, it seemed as though this was the only female employee in the bakery, which is why I’m confident that you will easily identify the person in question, and furthermore, I expect to hear from her within the next week.

    Yours sincerely,

    Saira Imran

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