You Rented A Car From A Rental Company |Band 8 IELTS Letter Sample

You rented a car from a car rental company. The AC has stopped working. You phoned the company a week ago but it still has not been repaired.

Write a letter to the company. In your letter

  • Introduce yourself
  • Explain the situation
  • Say what action you would like the company to take

Here is a band 8 IELTS letter on this topic written by one of our students. Need help with IELTS writing? Get your IELTS essays, letters and reports corrected by me.

Band 8 IELTS letter sample

Dear Sir/Madam

My name is Usha and I reside at Saravanampatti, Coimbatore. I am writing this letter to complain about the car which I had rented from your company. My name is Usha and I hired a Maruti Swift Dzire a couple of weeks ago. The registration number is TN37E 5421.

I have been facing a few problems with my old car so I have booked a new car which would take around 2 months to get delivered. Without a car I cannot travel to my workplace since it is far away from my home. So, I decided to avail of your service.

When I received your rental car, it was in a good condition; however, after 2 days the Air conditioner ceased to work. As you know we are experiencing a hot climate now and I cannot travel for a long time without an AC. I raised a ticket against this issue with your customer service executive and called up several times on your office number but I didn’t get any response.

I request you to prioritize my issue and send your mechanic to my home address at the earliest.

I look forward to a quick resolution.

Yours sincerely

Usha

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Manjusha Nambiar

Hi, I'm Manjusha. This is my blog where I give IELTS preparation tips.