You Recently Used A Moving Company To Move Your Household Items To A New Place | Band 8 IELTS Letter Sample

You have recently used a moving company to move your household items to a new place and they have been damaged in transfer. Write a Letter to the company’s manager and say: 

– When and where did it take place?
– What is your complaint?
– Suggest a reasonable solution.

Here is a band 8 IELTS letter on this topic written by one of our students. Need help with IELTS writing? Get your IELTS essays, letters and reports corrected by me.

Band 8 IELTS letter sample

Dear Sir,

I am writing this letter to express my dissatisfaction with the service provided by your company / moving company. I hired your service for moving my household items from Dallas to Austin on October 4, 2019. My service number is 2435T.

I would like to highlight that 2 sets of my drink ware and dinnerware were damaged during this move. I instructed your movers to movers to be extra careful while packaging glassware and other items that could be broken easily. It seems that your movers did not pay attention and anyhow wrapped the items with wrong packaging material. As a result, all of my glasses and plates were broken.

As per the terms and conditions of your service, your company will refund the cost of any items damaged during transit. I have attached photos of all the broken items for your reference. I request you to initiate the refund process. Also, it would be nice if you could supervise the work of your movers to avoid similar situations in future.

I hope you understand my situation and review my complaint immediately.

Please let me know if I need to provide any additional information.

I look forward to hearing your prompt response.

Yours faithfully,

Renu George

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