You Recently Used A Moving Company To Move Your Household Items | Band 7.5 IELTS Letter Sample

You have recently used a moving company to move your household items to a new place and they have been damaged in transfer. Write a Letter to the company’s manager and say: 

– When and where did it take place?
– What is your complaint?
– Suggest a reasonable solution.

Here is a band 7.5 IELTS letter on this topic submitted by one of our students. Need help with IELTS writing? Get your IELTS essays, letters and reports corrected by me.

Band 7.5 IELTS letter sample

Dear Sir/Madam,

I am writing this letter to inform you about the damage occurred to my LED TV while being transported by your logistic services. I requested for a pickup of my household items on 25th of last month from Delhi to Mathura. I am glad that I got a prompt response from your team; however, I am disappointed to inform you that the LED TV set was damaged during the transit. Its screen is broken as a result of poor packaging.

Considering the loss I suffered, I expect a refund. According to your refund policy, for any of the damage caused to goods, a refund of minimum 25% of the amount charged will be applicable based on the proof provided. I am hereby attaching a few pictures which show that the item was not packaged properly. May I request you to kindly check and refund me the applicable amount based on the amount paid for availing your services?

I look forward to a swift resolution to this problem.

(Full name)

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2 Responses

  1. Shubham Kumar says:

    Hi Sir,
    I am writing this letter to express my dissatisfaction with the quality of the service provided by your company. I hired your Movers & packers company to move my furniture and household items from Delhi to Pune on 25th July 2019. However, at the time of arrival of my goods, I found that one of the legs of my glass table has broken and it is now unevenly balanced on the floor. Moreover, there is a big crack on the glass of the table.
    I remembered I clearly mentioned the logistic team of the company at the time of packing that please handles the glass items delicately. However, after my all request I found my table in broken condition.
    Lastly, as per the refund policy of your company I request you to please bear the repair expenses of my table. I bought this table 2 months ago under the limited edition of Ikea stock. It was in very good condition before transportation.
    I look forward to hearing from you.
    Regards,
    Shubham