You have recently used a moving company to move your household items to a new place and they have been damaged in transfer. Write a Letter to the company’s manager and say:
– When and where did it take place?
– What is your complaint?
– Suggest a reasonable solution.
Here is a band 7.5 IELTS letter on this topic submitted by one of our students. Need help with IELTS writing? Get your IELTS essays, letters and reports corrected by me.
Band 7.5 IELTS letter sample
I am writing this letter to inform you about the damage occurred to my LED TV while being transported by your logistic services. I requested for a pickup of my household items on 25th of last month from Delhi to Mathura. I am glad that I got a prompt response from your team; however, I am disappointed to inform you that the LED TV set was damaged during the transit. Its screen is broken as a result of poor packaging.
Considering the loss I suffered, I expect a refund. According to your refund policy, for any of the damage caused to goods, a refund of minimum 25% of the amount charged will be applicable based on the proof provided. I am hereby attaching a few pictures which show that the item was not packaged properly. May I request you to kindly check and refund me the applicable amount based on the amount paid for availing your services?
I look forward to a swift resolution to this problem.