You recently spent the night at an expensive hotel. There was a problem with your room, but the hotel staff was unable to do anything about it. Write a letter to the hotel manager. In your letter
- describe the problem.
- explain what happened when you asked the hotel staff for help.
- say what you would like the manager to do.
Here is a band 8 IELTS letter on this topic written by one of our students. Need help with IELTS writing? Get your IELTS essays, letters and reports corrected by me.
Band 8 IELTS letter sample
I am writing this letter to express my dissatisfaction with my stay at your hotel from 1st May to 4th May. I reserved a room for my stay at your hotel as recommended by my organization.
The room which was given to me had dysfunctional air conditioner. I raised the issue with the hotel staff and they told me that the maintenance engineer was not available. As a result, I requested them to change my room and they told me that hotel was at full occupancy due to a football event in the city. As it was not easy for me to find another hotel at that hour of the night, I had to stay in the same room for the whole night.
I never thought that I would get such poor service at an expensive hotel like yours. I insist that you look into this problem as I do not want other customers to have the same experience. Also, it would be nice if you could consider refunding half of the money I paid or credit the loyalty points for my next stay.
I hope you will take immediate action and resolve the complaint.
I look forward to hearing from you.
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