You Recently Ordered A Book Online But The Book Was Delayed

You have recently ordered a book online, but the book was delayed and has not arrived yet. Write a letter to the company manager and say

– Give the details of your order.
– Explain why you need the book urgently.
– Suggest a solution for the situation.

Here is a band 8 IELTS letter on this topic submitted by one of our readers. Need help with IELTS writing? Get your IELTS letters, essays and reports corrected by me.

Band 8 IELTS letter sample

Dear Sir/Madam

I am writing this letter to express my dissatisfaction with the delay in the delivery of a book. I ordered ’12 Rules of Life’ from your official website www.staples.com with order number AB66896Z on the 12th of August. As I paid for the express delivery post, the book was supposed to be delivered on the 13th of August; however, it has been delayed by 2 days now.

This book was a birthday present for my friend who is a great admirer / fan of this book. He is celebrating his birthday tomorrow and I would like to give it to him personally. However, this delay has put my plan in jeopardy.

In the view of this situation, I have a suggestion to offer. You have a store in my city and they have a copy of this book on display which the manager claimed cannot be sold. However, I was wondering if you could phone the manager and let me purchase the display copy instead so that I can have this book later today. Also, if you can cancel the online order after confirming the order with the local store, it will be helpful to me.

Please contact me at your earliest convenience. I look forward to a swift and satisfactory resolution to this matter.

Yours faithfully,

Nivedita Menon

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13 Responses

  1. syed danish says:

    Dear Sir /Madam
    Hope you doing best of your health ,Please be informed you I recently order a book through online it’s a electronic engineering books and I found at your web site it which were expected to deliver on 25thAug but till today 27th aug nothing had been delivered so far ,
    Your company assurance me for the express delivery and I had a exam on 30thaug and the books were so important and urgent for me .
    I would like to suggest you to get the service of some best courier service which is authentic and fasted in delivery .There so many companies which I endorse and from many years these companies perpetually giving confidence and on time delivery to there customers some of them are DHL FEDEX and LEOPARD ,

    I iterate you to Please check and provide me the shipment number to track my delivery through internet and check the landing status and kindly also follow up from your end and expedite the consignment

    I appreciate your feedback
    Thanks

    Syed Danish

  2. Hala khaled says:

    Dear Sir / Madam
    As one of your oldest customers who deeply values your online bookstore services . I am truly disappointed to write this letter as a complain on the service quality of a book delivery .
    Last week , on 15th of August , I ordered a book entitled “ The early stages cognitive development in newborns “ for the author “ Laura Dawod “ . Receipt number A000879. As I am currently working on my theses on “developmental stages in newborn” ,this book is considered one of the fundamental readings determining my project progress. Accordingly , I specifically upgraded my account to premium just to get the benefit of 2 days delivery as a VIP service.
    I would truly appreciate your kind support to resolve this situation instantly . I noticed there was an extra fees of 150 dollars to be paid if I want to get access to online version of this book. I will appreciate granting me this service for free until I receive my request as a hard copy.
    Awaiting your prompt reply
    Kind regards

  3. HM says:

    Dear Sir/Madam

    I am writing this letter to express my disappointment in regards to the delay in the delivery of my book.

    At my workplace, I need to submit a presentation on Artificial Intelligence within five days. Hence, to gather information about it, I ordered the book “Artificial Intelligence: A Modern Approach” by Peter Norvig on 30th August 2019 through your online platform. Being a prime customer, every product will be delivered within 24 hours, as per your company’s policy. However, it has been delayed by 40 hours. In this regard, I called customer care also but I am astonished that nobody answered the call. This chaos has put me in jeopardy and it is unacceptable from such a reputed online store.

    Since I need the book urgently, so I suggest you to swap my order with the soft copy of that book and send me a download link through an email. As I found that your store has ebook also of the same title. This will be a great help in this situation.

    Looking forward to your earliest response.

    Yours faithfully,
    Rahul Bose

  4. Shyam says:

    During a recent plane journey, you sat next to a businessman who owns a chain of restaurants. He suggested you should contact him for a possible job opportunity.
    Write a letter to
    • remind him about meeting and
    • your interest in a job and
    • why you think you are suitable.
    Dear Mr. John,
    I am contacting as you suggested during our conversation last week. I am Philip Dwayne and we travelled together last Sunday on Oman Air flight from Cochin to Oman. During the conversation we talked about your restaurant business and your future plan of expansion. While leaving the flight, you asked to contact you after a week to discuss about an employment possibility in your restaurant business.
    As I informed you, I am relocating from Oman to Cochin next month. I will be resigning from my current job and I am looking out for a job in or around Cochin. Moreover, you mentioned about the vacancy of a restaurant manager for your upcoming project and I am very much keen to apply for that position.
    I have been working in the restaurant industry for the past 7 years. Also, I have experience in opening up new branches and training new staff. Last year I did certification in ‘Culinary Skills’ and got appreciation letter for my performance during the course. Additionally, I would be able to ask my current employer to provide a reference letter.
    I hope you will consider my candidature. I look forward to hearing from you.

    Yours faithfully,
    Philip Dwayne

  5. Raman says:

    Dear Sir,

    I am writing to complain about a undesirable delay created in processing of my book order.

    On 10th August, I placed an order for book “Rich Dad Poor Dad” through your website books.shop and paid the amount via my credit card. The order number is OD86029 and was expected to be completed within 5 days.

    However, till today the book has not been delivered, even after two weeks. I have bought this book to gift this book to my cousin, on his birthday, which is after two days. As I already made payment, I cannot purchase another one until you confirm it.

    I called your sales department and still not got a favorable reply. I request you to inform me if you can ship the book promptly or not, if it is not possible I want an immediate refund so that I can buy the same from the market.

    Hope to hear from you soon with positive response.

    Yours faithfully,
    Raman

  6. Shyam says:

    Attempt 02
    During a recent plane journey, you sat next to a businessman who owns a chain of restaurants. He suggested you should contact him for a possible job opportunity.
    Write a letter to
    • remind him about meeting and
    • your interest in a job and
    • why you think you are suitable.
    Dear Mr. John,

    Greetings !

    I am Philip Dwayne. We travelled together on last Sunday in Oman Airways from Kochi to Muscat. During our conversation you mentioned about your Restaurant business and future plans to expand the business. While leaving the flight you suggested me to get in touch with you to discuss about a possible placement for me in your restaurant business and hence this communication.

    As mentioned to you, I envisage to relocate from Oman to Kochi by next month. The only reason to leave the present employment is to be nearer to my home so that I may be able to call on my parents with reasonable intervals. I will resign from my current employment by next month and wish to have a suitable placement in around Kochi.

    I am willing to join in your Restaurant, going to be opened shortly, in the capacity of a Restaurant Manager.

    I am in the restaurant industry since last 7 years and have adequate knowledge and experience in opening new outlets ,training staff and operating the business successfully.Last year I procured a Certification in “ Culinary skills and operations” and received a special “ Appreciation certificate” for my performance, during the course. If required, I can get addition credentials from my current employer about my performance.

    Thanking you for your concern and hoping to hear from you shortly,
    Yours truly,
    Philip Dwayne