You Missed A Flight Due To A Problem At The Airport

You missed a flight due to a problem at the airport. Write a letter to the airline. In your letter,

  • describe what happened that caused you to miss the flight
  • explain how missing your flight affected you
  • make it clear what you would like the airline to do

Here is a band 7.5 IELTS letter on this topic written by one of our students. Need help with IELTS writing? Get your IELTS essays, letters and reports corrected by me.

Band 7.5 IELTS essay sample

Dear Sir,

My name is Vishal Singh and I booked my flight ticket with your airline on 20th April. I am writing this letter to inform you that certain changes to the airport guidelines caused me to miss my flight from Hyderabad to Delhi.

There were mainly two major problems. Firstly, due to insufficient security personnel it took me two hours to complete my security check. If that was not bad enough, there are no separate security check points for domestic and international travelers and hence it takes twice as much longer to complete the process.

Missing the flight was a devastating experience for me. As a result, I was unable to reach Delhi to attend my own sister’s wedding. You can imagine how embarrassing it would have been for my family members to not have their elder son at the wedding.

To resolve this immediately, I would urge the airlines to initiate a full refund of my airline ticket for the inconvenience caused to me. I expect this to be resolved within the next five business days. If this matter remains unresolved I will be forced to take legal action.

I look forward to hearing from you

Yours faithfully,

Vishal Singh

Do you have a letter on this topic? Submit it below in the comments for a free band score estimate.

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Manjusha Nambiar

Hi, I'm Manjusha. This is my blog where I give IELTS preparation tips.

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4 Responses

  1. Miguel says:

    You have recently flown to another country on a business trip. You were satisfied with the flight, but didn’t like services at the airport. Write a letter to the airport manager and say

    – Give your flight details.
    – Why were you disappointed?
    – Suggest some improvements to the airport services.

    Dear Sir/Madam,

    I am writing this letter with regard to an issue I had to face with the service at the airport last week while I was on my business trip.

    On may 5th I took a flight from Vancouver to Toronto. The flight number was AC1409 and I must say that it was a once-in-a-lifetime experience. Not only was it faster than the expected time but also, the service provided by the staff was amazing.

    On the other hand, the satisfaction was dramatically reduced once I arrived at the airport since my luggage did not appear anywhere. Furthermore, I could not find any personnel that could help me with this problem because for some weird reason, employees do not work between 3 to 5 am. In addition, the airport does not provide Wifi so I could not contact customer service.

    For the aforementioned reasons, I was thinking that it would be a good idea to operate the airport by shifts. As a result, travelers can always find someone to help them regardless of the time they are in the place.

    Thank you for your attention.

    Yours faithfully,
    Miguel Chaves

  2. Rajinder Sandhu says:

    Dear Sir or Madam,
    This well considered letter is regarding my missed flight number AE121 due to miscoordination at the airport.
    Let me explain the situation in detail. There was some fault in scanning machine at the seat allocation counter of your airline which caused a delay in my check-in process. But your staff at check-in counter did not informed the flight crew and they took flight without me.
    I was going to Delhi for the acquisition of raw material required in my organization. This is extremely rare raw material and due to my missed flight, they have sold it to my competitor. Fortunately, we have found a new seller of same raw material in Chennai.
    I would like you to book me a priority ticket to Chennai tomorrow without any extra cost. Additionally, it would be great if you can ask your employees to have a better coordinator among them because it can cause someone to lose his job.
    I look forward to hearing from you.
    Yours Truly
    Rajinder Sandhu