Write A Letter To An Airline Manager Regarding Your Bad Experience On A Recent Flight | Band 8 IELTS Letter Sample

Write a letter to an airline manager regarding your bad experience on a recent flight.  Please say:

– Where and when did you fly?
– What happened on the flight?
– Give a suggestion how this issue could be resolved or prevented.

Here is a band 8 IELTS letter on this topic submitted by one of our students. Need help with IELTS writing? Get your IELTS essays, letters and reports corrected by me.

Band 8 IELTS letter sample

Dear Sir or Madam,

I am writing to inform you that I had encountered a problem on an Air India flight recently. I was one of the passengers on the AI 0567 flight from Delhi to Chennai on the 15th of last month. My seat number was 15F. Let me explain what problem I faced).

There was an elderly man sitting next to my seat and he was sleeping. To my surprise, the man started snoring with a loud noise, which was quite disturbing and due to which it was difficult for me to fall asleep. I requested the flight attendant politely if she could move me to another vacant seat. I was shocked to realize that she was very impatient and impolite and told me that my request would not be considered.

I have a suggestion for you to make the journey comfortable for everyone. Please ask your staff members to speak politely and handle the situation patiently as all of the travelers can be exhausted due to their long hours at work. I would appreciate it if you and your team could take simple measures to make the journey a happy experience for everyone.

Thank you for your consideration.

Yours faithfully,

Full name

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4 Responses

  1. Farhan Abbas says:

    Write a letter to an airline manager regarding your bad experience on a recent flight. Please say:

    – Where and when did you fly?
    – What happened on the flight?
    – Give a suggestion how this issue could be resolved or prevented.

    Dear Sir/Madam,

    This is Farhan, a loyal patron of your airline for the past decade, however, my recent unpleasant experience has compelled me to pen down my grievances. It all happened when I flew from London to New York on British Airways Airbus No.ABC123 on Monday, 6th of June, 2019.

    Soon after the airplane took off, passengers were asked to order food for the dinner. I selected mutton curry and Russian salad. I was informed that the dinner would be served at 08:30 P.m. However, I was not given food and was made to wait for an extra quarter of an hour. At 09:00 P.m., to my utter disappointment steward arrived with the cold and tasteless curry, leaving me with no other option than to dine with the salad and dessert only. This was totally contrary to the highest standards of professionalism which are the trademark of your company over the number of years.

    In wake of the aforementioned, it is humbly requested to please revisit your quality control procedures so that the instances of such nature may not be repeated in the future and tarnish the image of our national air-carrier.

    Yours faithfully,

  2. Shubham Kumar says:

    Dear Watson,
    Greetings of the day! My name is Shubham Kumar, one of the travelers of your flight no. AI405 flying from Delhi to Mumbai on 13 July 2019. I am writing this letter to bring your immediate attention towards the problem faced by me during the journey.
    I was allotted the seat no. W45 in the business class section and the AC bent which is over my seat was not working properly and therefore there was too much cooling on my seat. I requested the flight attendant very politely if she could change my seat. However, I was very shocked to realize that she arrogantly denied my request to change the seat. Further, I requested her to provide me a blanket so that I can comfort myself from the shivering but they denied my request by saying that they didn’t have extra blanket.
    I am a regular patron of your airline services and I travel frequently from Delhi to Mumbai because but I never experienced such an inhuman behavior from your attendant. I request you to please review the service quality and the way of customer interaction of your crew members so that they can behave patiently and politely with their customers.
    Thank you for your consideration.
    Regards,
    Shubham