IELTS sample letters: complaint letter (from business to business)

In the general training IELTS test, the first writing task is always a letter. In the academic module, too, test takers are sometimes asked to write letters. Here are some sample letters for students who want to write different types of letters in English.

Sample complaint letter (from business to business)

Dear Mr Simpson,

I just received a letter from one Mr Mathews who is a valued customer of ours. He purchased a Canon DSLR camera from our online store last Monday. The next day itself, we shipped the item through your express delivery service. But unfortunately he is yet to receive his shipment and that is kind of surprising because on your website you have clearly stated that all domestic shipments will reach their destination within 48 hours of shipping. As you can see, over six days have already passed since the item was shipped.

We take great pride in the quality of our customer service and would like an explanation as to how this delay happened because it has put our reputation at stake.

I would be most grateful if you would reply as soon as possible so that this matter can be resolved to everyone’s satisfaction.

Sincerely

James Albert

Customer Services Manager